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GOVPH
NEUST sealRepublic of the PhilippinesNueva Ecija University of Science and Technology

Feedback and redress mechanism

Where to send suggestions and complaints to NEUST and how the university acts on them.

Where to send your feedback

The NEUST shall establish and implement a feedback mechanism which includes the following:

Source of feedbackOffice in chargeTelephoneText / mobileEmail
Feedbacks from students and parentsDepartment of Student Affairs(044) 463-533609216259526neust_osa@yahoo.com
Feedbacks from faculty and staffVP for Admin, Business and Finance(044) 464-1533--
Feedbacks from alumniAlumni and Placement Office(044) 464-506409275140973zenaidavillariaza@yahoo.com
Feedbacks from community, including contractors and dealersVP for Academic Affairs(044) 464-0226--

How feedback is treated

Feedbacks coming from parents, students, faculty, staff, alumni, members of the community, and others shall be treated with utmost professionalism and scholarliness.

It is understood that feedbacks may be positive or negative. But just the same, these are to be considered as important inputs for the improvement of the delivery of services of NEUST.

How feedback is processed

  1. 01
    Feedback that needs immediate response

    The concerned office-in-charge as indicated in the matrix above shall forthwith act and attend to these, or call the attention of concerned offices or authorities in the University for immediate and appropriate action.

    Step 1
  2. 02
    Feedback that needs careful and longer study

    The concerned office-in-charge shall forward the same to the University Research Office for the conduct of scientific and scholarly research. This office should come out with useful recommendations to be presented to the University President for appropriate action. This shall be done on a quarterly or semestral basis depending on the actual needs.

    Step 2
  3. 03
    Annual study and dissemination

    On an annual basis, the Graduate School shall include topics pertinent to the feedbacks and feedback mechanism as among the subject matters or problems for thesis or dissertation writing. A regular research dissemination forum or fora shall be held to be attended and participated in by those who would benefit from this, like school administrators, faculty, staff, students, community folks, dealers, contractors, and other people from government, business, industry as well as concerned NGOs.

    Step 3

University contacts

Gen. Tinio Street, Brgy. Quezon District, Cabanatuan City, Nueva Ecija 3100

University email
neustmain@neust.edu.ph
Office of Admission and Registrationoar@neust.edu.ph